Introduction
At Cable Act USA, we aim to ensure your complete satisfaction with our services. As an authorized retailer of AT&T, we provide only official AT&T products and services. This Return & Refund Policy outlines the conditions under which you may return products and request refunds for services purchased through us.
Return & Refund Conditions
General Products and Services
- Return Window: You have 7 days from the date of purchase to return any AT&T products or services purchased through us.
- Eligibility: To be eligible for a return, the product must be in the same condition that you received it, including all original packaging, accessories, and documentation.
- Proof of Purchase: A valid receipt or proof of purchase is required to process your return and refund.
Monthly Bills
- No Refunds: Monthly bills for AT&T services are non-refundable. Once a bill is issued and paid, it cannot be refunded.
Technician Services
- Reporting Issues: If you experience any issues with the technician services provided, you must report these issues to us within 24 hours of the service being performed.
- Resolution: We will work with AT&T to address and resolve any reported issues as quickly as possible. Refunds for technician services will be considered on a case-by-case basis.
How to Initiate a Return or Refund
- Contact Us: Reach out to our customer service team within the return window via phone or email.
- Phone: 855-510-3173
- Email: hello@cableact.us
- Provide Details: Include your order number, proof of purchase, and a detailed explanation of the reason for the return or refund request.
- Follow Instructions: Our customer service team will provide you with instructions on how to return the product or address the issue.
Refund Processing
- Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Method: Approved refunds will be processed to your original method of payment.
- Time Frame: Refunds may take several business days to appear in your account, depending on your bank or card issuer.
Exceptions and Exclusions
- Damaged or Used Products: Products that are damaged or not in their original condition, or those returned more than 7 days after delivery, may not be eligible for a refund.
- Services Rendered: Services that have been fully rendered, except for technician services with reported issues within the specified time frame, are not eligible for a refund.
Changes to This Policy
Cable Act USA reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Contact Information
For any questions or concerns regarding this Return & Refund Policy, please contact us at:
Cable Act USA
Cottage way ste, Sacramento, CA 95825
hello@cableact.us
855-510-3173
Effective Date: 05/27/2024
By purchasing products and services through Cable Act USA, you agree to the terms outlined in this Return & Refund Policy. If you do not agree with these terms, please do not purchase products or services from us.